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IT Operations
Daily monitoring, patching and maintenance for servers, desktops and mobile devices.
Fewer outages and surprises.
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Service areas
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Named contact on every account
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Open roles on our careers page
IT operations for organizations that need Monday to go smoothly.
Nordica Enterprise Solutions runs the service desk, servers and vendor relationships for mid-sized companies and nonprofits in Northwest Arkansas, so your staff can concentrate on their own work.
What we do
What we run
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Service Desk
Phone and chat support for staff with clear response times.
Problems closed quickly.
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Infrastructure
Networks, servers, storage and Wi-Fi planned, installed and documented.
Systems that match the work.
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Vendor Management
Contracts, renewals and escalation with software and telecom vendors.
No duplicate or forgotten licenses.
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Security Basics
Multi-factor sign-in, endpoint protection, backup checks and staff reminders.
A solid baseline of protection.
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Technology Planning
A three-year roadmap with costs, risks and replacement dates.
Budgets that hold.
A named lead who already knows your setup.
Your account has a lead who knows the network, the licenses and the vendors. A new problem does not start with an explanation of your office.
- Know the clientEvery client has a named lead who knows the setup.
- Answer quicklyTickets get a first response within an agreed time.
- Report monthlyTickets, patches and costs are sent every month.
- Document everythingNetwork maps and passwords are kept in order.
Client feedback
What clients say
“We had four vendors for the same service. Nordica found them and cut two.”
Representative client feedback - finance director at a regional distributor
“When our server failed on a Monday, we were back by lunch. They already had the documentation.”
Representative client feedback - office manager at a healthcare group
“Serena sends one report each month, and I actually read it.”
Representative client feedback - executive director of a nonprofit